In an age where information can be accessed immediately, it's important that communication around the health and well-being of the people we serve doesn't get waylaid. With that in mind, AWARDS provides two features that can alert you to client records that may possibly describe situations where a client is intending on harming themselves or others, or where an adverse incident has occurred.
The Progress Notes Keyword Nightly Scan feature sends nightly messages to users with the corresponding internal audit message permission when the contents of a progress note written that day contain an alert keyword. Which keywords are scanned for is based on a default list of incident and substance-related words; however, that list can be configured by program type. To request changes, contact the Help Desk via AWARDS Messages.
TIP: Don't check your AWARDS Messages every day? No problem. Users with the "Receive External Email Notifications" exception override permission can choose to receive external email notifications for Progress Notes Keyword Nightly Scan messages.
The Residential Logbook Keyword Nightly Scan feature sends nightly messages to users with the corresponding internal audit message permission when the contents of a Reception Desk > Program Log Book entry dated today or yesterday contains specific keywords. These keywords are pulled from the same default list used for progress notes, but unlike for progress notes is not configurable.
NOTE: The default keyword scan list includes: 911, suicid, harm, hurt, kill, fight, danger, drink, drug, rape, cocain, heroin, marijuana, marihuana, crack, pot, angel-dust, angel-dust, alcohol, methadone, barbiturate, amphetamine, cannabis, hallucinogen, lsd, pcp, inhalant, and popper.
TIP: AWARDS identifies progress notes with words starting with any word in the default keyword scan list. For example, when AWARDS scans for "suicid," progress notes containing "suicide" and "suicidal" are identified. If you want to identify different variations of a word, we recommend using only the first part of the word.