The Medical module Support Services Contacts feature is used to enter and update support service contact information, both historical and current, and to view corresponding read-only reports.
NOTE: Support services contacts information can also be accessed from within individual client face sheets if the face sheet has been configured to allow users to do so. Please keep in mind that any changes made to support services contacts information via the Medical module are reflected within the face sheet, and vice versa.
The Support Services Contacts feature is available for use by staff with the following permissions:
Program Chart Access
Display Any Chart Records Buttons
Display Chart Records Medical Button
Display Chart Records Profile Button (optional - to work with contacts from individual client face sheets if the face sheet has been configured to allow it)
NOTE: Permissions are assigned using the Permissions Maintenance feature. If you do not have access to that feature and need a permission listed here, please contact your supervisor or your local Help Desk for assistance.
Working with Support Services Contacts Info - Learn to enter, update, and discontinue support services contacts records.
Working with Support Services Contacts History Info - Learn to enter and update a consumer's past support services contacts history.
Using the Support Services Contacts ReportBuilder - Learn to view user-customized support services contacts information reports.
A Closer Look @ Fields & Options
Support Services Contacts Fields / Options - Learn about the fields and options available during the support services information data entry process.
Frequently Asked Questions
Enhancement Request Forms
Several aspects of the Support Services Contacts functionality are configurable, including the list of built-in roles. To request that this functionality be adjusted to meet your agency's needs, download the following request form, complete the Support Service Contacts portions, and then submit the form to [email protected].