The following frequently asked questions provide details on the most commonly asked about pieces of the External Housing feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

How do I update the address of someone in a non-residential program?

If a client is in both residential and non-residential programs, does the residential program's address have to be used when submitting an e-prescription for him/her?

Why do I receive an "Invalid zip code entered" error when using the correct zip format while updating external housing information?

How do I update the address of someone in a non-residential program?

For clients who are presently in non-residential programs only, address updates are made within external housing records.  Those records can be accessed via the Housing module using the steps detailed under Working with External Housing Records, or via the Profile module using the steps detailed under Updating a Face Sheet.  (Within the face sheet the external housing information is accessed from within the demographics section of the page.)

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If a client is in both residential and non-residential programs, does the residential program's address have to be used when submitting an e-prescription for him/her?

Yes. When a client is in both a residential and non-residential program, you can specify which address should be used for e-prescriptions.  To do so from the AWARDS Home screen select the non-residential program and then click Census.  Next, click Housing > External Housing. On the page that is then displayed choose the the client in question (requires they be on the program's current roster), and then CONTINUE.  From the external housing records that are displayed (which are also accessible via the Demographics information portion of client face sheets), check the Electronic Order Address option for the address to be used and click UPDATE to save your change.

  TIP:  For detailed instructions on the process of updating external housing records, click here.

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Why do I receive an "invalid zip code entered" error when using the correct zip format?

The error messages received when updating external housing information may or may not be related to the actual record you were entering or updating.  If the record you were working with was entered correctly, check other external housing records on that page for the type of data entry problem the error message refers to.  If a problem is found, make adjustments accordingly and update to clear the error and save your changes.

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