The following frequently asked questions provide details on the most commonly asked about pieces of the Program Log Book feature. Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.
Once entered, program log book entries cannot be deleted. To request that an entry be removed for you, please contact the Help Desk for assistance and provide the details of that entry including program, date, and time.
In order to access the Program Log Book you must have chart access to the program for which log book data entry is to be done. You must also have access to the Reception Desk module, and you must be at least one of the following:
A member of the "Executive Officer" or "System Administrator" user groups
A service coordinator in the program for which log book information is to be worked with
A director or deputy director for the program in which log book information is to be worked with
A permitted user as set under Reception Desk > Permitted Users
If Routine Entry is selected when the log book data entry is made, a message is sent to the service coordinators of the residents checked off and to the user who is making the entry.
If Send Alert Notice is selected, a message is sent to the person who did the data entry, and anyone with the "Program Log Book Alert Messages" permission and chart access to the program.
By default, the Program Log Book feature is available only to CR Supervised and SRO housing programs because programs of those types are expected to occupy a single location for which there is a front desk. If the Program Log Book should be made available to all residential programs, regardless of the program type for each, please contact the Help Desk for assistance.
The search feature in the Program Log Book in report mode only searches the actual entry note text, not the "Entry For" information that appears above the note text in report mode. As a result, if a client is checked off in the log book entry but his or her name is not included in the note text, conducting a search using the client's name will not find the log book entry.