Time Off Request Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the Time Off Requests feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

Can approved time off be removed?

How do I make a correction if I accidentally requested the wrong day off?

What does my "supervisory tree" consist of?

Who can approve time off?

Who can I approve time off for if I am a program director?

Who is recorded as the approver if a request is approved by someone other than the time off supervisor?

Why am I not seeing a time off request I approved in my supervisee's timesheet in data entry mode?

Why did I receive a "no scheduled days requested off" error when removing a pending time off request?

Why do I get an error when I try to request a day off?

Can approved time off be removed?

If a time off request has been submitted and approved, the time off will have been dropped into the employee's time sheet and will need to be manually corrected.  (For more information on updating timesheets, see Updating a Timesheet.)  Once that time off has been removed from the timesheet, the employee's time off balances will be adjusted accordingly.  Note that time off cannot be removed from a timesheet until the pay period it is in has been reached.  If it is necessary to remove the time off prior to the pay period (for example in the event that it is preventing the employee from requesting the correct day off), contact the Help Desk for assistance.

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How do I make a correction if I accidentally requested the wrong day off?

If the time off request has not yet been approved, you can "undo" the request using the Attendance module, Time Off Requests feature.  For more information on how to do so, see Removing a Pending Time Off Request.

If the time off request has already been approved, the time off will have been dropped into your timesheet and will need to be manually corrected.  (For more information on updating timesheets, see Updating a Timesheet.)  Once that time off has been removed from your timesheet, your time off balances will be adjusted accordingly.  Note that you will not be able to remove time off from your timesheet until the pay period it is in has been reached.  If it is necessary to remove the time off prior to the pay period (for example in the event that it is preventing you from requesting the correct day off), you will need to contact the Help Desk for assistance.

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What does my "supervisory tree" consist of?

The definition of "supervisory tree" varies from feature to feature.  As a result, the list of supervisees for each may be different.  For example, in some features supervisory tree means the user and his or her direct supervisees.  In other features the supervisory tree also includes another layer below that to encompass the supervisee's own supervisees.

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Who can approve time off?

Time off can be approved by the employee's time off supervisor (as set in the employee's staff information record), anyone with the Human Resources Data Entry permission, and the program director or deputy director if the employee is in his/her supervisory tree (which consists of four levels).

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Who can I approve time off for if I am a program director?

If you are a program director you can approve time off for your time off supervisees (as set in staff information records), as well as the time off supervisees of the program's deputy directors.  If you are a deputy director, you can approve time off for your time off supervisees, for the time off supervisees of the other deputies for your program (if any), and for the program director.

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Who is recorded as the approver if a request is approved by someone other than the time off supervisor?

The time off request information will reflect the name of the staff person who approved the request, regardless of that person's relationship to the user.  For example, if a user's time off supervisor is unavailable and a request is approved by a member of the human resources department instead, the approver will be recorded as that HR staff member, not as the user's time off supervisor.

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Why am I not seeing a time off request I approved in my supervisee's timesheet in data entry mode?

Time off requests that have been dropped into a timesheet for dates in pay periods after the current pay period can only be seen in report mode.  You'll also be able to see them in data entry mode once the pay period in which the time off is occurring has been reached.

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Why did I receive a "no scheduled days requested off" error when removing a pending time off request?

This error indicates that the time off request in question was scheduled for a day on which the worker was not scheduled to work.  To remove this type of time off request, please contact the Help Desk.

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Why do I get an error when I try to request a day off?

You may be prevented from submitting a time off request for several reasons:

  You are not eligible for paid time off as determined by the payroll group selected in your staff information record in the Human Resources module

  You are not scheduled to work on the day you requested off as determined by your work schedule

  You have already entered timesheet data for the day you are requesting off

  Your accruals balance is not high enough to enable you to take off the type/amount of time you are requesting

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