With the many usernames and passwords we have to keep track of these days, we're bound to forget a few. The good news is if you forget your AWARDS username and/or password, you can easily reset it using the Password & Security feature.

In order to take advantage of the reset capabilities if you ever need them in the future, you first need to set your security details in AWARDS.  To do so, click your name in the AWARDS navigation bar, and then click Password & Security. On the next page, enter a security question and answer, along with an email address to receive username and password reminder emails. 

  TIP: Click here for a quick reference guide and short instructional video on setting Security Details.

You're now all set and will be able to use the reset it you ever need it.  In the event that you have trouble resetting your login credentials though, be sure you also know who to contact for assistance.  For security reasons it's Foothold Technology's policy NOT to reset the username and/or password for any AWARDS user. Instead, your supervisor or your agency's local Help Desk team will be able to help get back on track if you run into login issues.

  TIP: If you don't know who is on your agency's local Help Desk team, take a minute the next time you're in AWARDS to take a look.  Go to the AWARDS navigation bar > Help > Help Desk. On the Help Desk form that's then displayed you'll see your local Help Desk's team members listed under "To."

Bonus Tip!

Users with access to the Employees ReportBuilder can use a saved report format - Foothold Missing Security Details Report - to view a list of users who do not have their security details set. They can then notify those users proactively, thereby cutting down on requests for assistance when users can't remember their AWARDS username and/or password.

  https://demodb.footholdtechnology.com/help/?12280