August 2018 - Combating Inbox Overload







Previous Topic  Next Topic 

Inbox overload?  Five ways to manage your AWARDS messages so they don't manage you!

A constant flow of inbox messages can be overwhelming, but it doesn't have to be. Here are five ways you can manage your AWARDS inbox more effectively so you don't miss what's most important.

1.  Check your permissions - Most messages in your inbox are likely to be auto-generated system messages. These are controlled by Internal Audit Messages permissions, set up under System Setup > Permissions Maintenance. Check with your supervisor or local Help Desk to see how these permissions can be configured for you to cut down on unnecessary system messages.

2.  Use filters - Using the various filters located in the top bar of the AWARDS Messages feature will help you narrow inbox results and locate messages more quickly. You can filter messages by status (based on whether they are AWARDS- or user-generated), messages received within a specific date range, and by sender or subject line keyword. For more information on locating and viewing messages, click here.

3.  Add a star - You can “bookmark” messages by clicking the star icon, located in the far right column next to each message. Starring messages (as explained here) makes them extra easy to find by using the “Show” filter and selecting “Starred Messages.” This is especially useful for messages that require a follow-up action.

4.  Create folders - Another great way to organize your messages is by creating sub-folders by topic, department, caseload, action needed, or upcoming deadlines, to name a few. Sub-folders can be added to the inbox, or to another inbox sub-folder, allowing for layers of nesting folders. For tips on creating and organizing folders in your AWARDS inbox, click here.

5.  Don’t be afraid to delete - Because AWARDS is an Electronic Health Record (EHR), messages are never actually deleted. When they are moved to the trash folder, they stay there indefinitely. If you move a message to the trash and later realize you need it, you can always click on the Trash folder, use the filters to locate the message, and move it back into the inbox.

  https://demodb.footholdtechnology.com/help/?12211