Updating Resident Phone Numbers

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To update the phone number in agency resident's housing record, or to update the phone number associated with a specific residence, complete the following steps from the AWARDS Home screen:

    1. Click the Program drop-down arrow in the upper right-hand corner of the page and select the residential program to be worked with.

  NOTE: This feature is not available for non-residential programs.

    1. Click Census from the left-hand menu, and then click Housing.  The Housing fly-out menu is displayed.
    2. Click Residence Swap / Unit Phone The Residence Swap Data Entry Settings page is displayed. 

    1. Click the Location/Resident drop-down arrow and select the location/resident for which the phone number is to be updated.
    2. Click Update Phone.  The Phone Information Update page is displayed.
    3. In the Phone field, type or make changes to the resident's phone number (using (nnn) nnn-nnnn format).

  TIP: To remove an existing phone number, replace it with a single blank space. 

    1. Click UPDATE.  The phone number is saved and a read-only report version of the information is displayed on the Phone Information page.

  TIP: To make additional changes to the phone information at this time, click DATA ENTRY to return to the Phone Information Update page.

The process of updating the phone number for an agency resident or residence unit is now complete.