The System Setup module Local Help Desk Staff feature is used to enter and/or update the names of those employees at the agency who are designated members of the "local help desk staff" for the database. When a user sends a help desk problem report, that report will go to the users on this list, who can then forward it on to Foothold Technology's help desk if assistance is needed.
TIP: For more information on the Help Desk process, including the role of the local Help Desk, click here.
Unless you are a member of the "Executive Officer" and "System Administrator" user group, use of the Local Help Desk Staff feature requires at least ONE of the following permissions:
Display Executive Administration Buttons
Permissions Data Entry
Permissions Data Entry for All Staff and Layers
NOTE: Permissions are assigned using the Permissions Maintenance feature. If you do not have access to that feature and need the permission listed here, please contact your supervisor or your local Help Desk for assistance.
Maintaining the Local Help Desk Staff List - Learn to add staff to, and remove staff from, the list of local Help Desk staff members.