To delete a group note, complete the following steps from the AWARDS Home screen:
NOTE: There is a default 10 day group note editing window. Group notes written prior to that window cannot be selected for deleting unless the default window has been adjusted (using the System Setup Business Rules feature), or unless the user has the "Backdated Contacts Log/Group Notes Data Entry" permission. For more information on business rules and permissions, click here.
The process of deleting a group note is now complete.