Contacts Log / Supportive Services Checklist

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The Services  - Individual module's Contacts Log feature is used to enter and update records of consumer contact, as well as to view contact reports.  There are two contacts log formats available for use within AWARDS:

  Basic Contacts Log - Used to record a single service per contact via entry of a contacts log record.  The default contacts log functionality.

  Supportive Services Checklist - Used to record one or more services per contact without requiring entry of a contacts log record or progress note.

Please verify the type of contacts log functionality used at your agency to make sure you refer to the appropriate instructions.

Required Permissions

Use of the Contacts Log / Supportive Services Checklist feature requires the following permissions:

Program Chart Access
Display Any Chart Records Buttons
Display Chart Records Services - Individual Button

  NOTE: Permissions are assigned using the Permissions Maintenance feature.  If you do not have access to that feature and need the permission listed here, please contact your supervisor or your local Help Desk for assistance.

Additionally, though you can view contacts recorded by others using report mode, you can only update and delete contacts log/supportive services checklist records you yourself entered.  An exception is made for users with the "Surrogate Data Entry - Contacts Log" permission.

Contacts Log Formats

As noted above, the Contacts Log feature can be used in two different ways.  Click a link below to access the Online Help pages for format used by your program.

BASIC CONTACTS LOG - Learn to work with basic contacts log records and reports.

SUPPORTIVE SERVICES CHECKLIST - Learn to work with supportive services records and reports.

FootholdConnect Event Recordings

  NOTE: Recordings marked with a red asterisk (*) were made prior to deployment of significant AWARDS enhancements and do not reflect those changes; however, the overall content is still relevant and useful.

Service Contacts Optional Enhancements (42 min) * - May 2016

Join us for a review of the enhancements available for Services module functionality related to recording and reporting on contacts - Progress Notes, Contacts Log, Group Notes, Supportive Services Checklist, and Service Contacts ReportBuilder.

Standard Reports in AWARDS (1 hr 25 min) * - August 2017

Sure, the ReportBuilders in AWARDS are fantastic.  But how much do you know about the "canned" reports in AWARDS?  Join us for a look at many of the standard reports that you may find useful in managing your agency.  Covered reports include:  Program Profile Reports, Housing Reports (for both residential and non-residential programs), Contact Lapse Audit Report, Charting Timetable Report, Contacts Log Report, Hospitalization Report (including re-hospitalization information), Emergency Room Utilization Report, Discharge Levels Report, Geographical Profile Report, Dashboard Report, Program Configuration Report.

Enhancement Request Forms

Service Contacts - Implementation Request Form