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Why are some employee information data variables blank on the report?
When a consumer with an AWARDS login is discharged the login record is not closed out so that the consumer can continue to access his/her health records in the future as needed. If it's ever necessary to prevent that access for some reason, you can change the password for that login, or use the Block Login Access feature to remove the password entirely. The consumer will still continue to show up in the logins ReportBuilder in such cases, but would not be able to login.
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Why is a former consumer who had an AWARDS login still showing up in the User Login ReportBuilder?
Employee information variables included on the User Logins ReportBuilder pull their data from the Human Resources module Staff Information feature. If a variable is blank on the report it is an indication that one of the following is true:
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Why is the Last Active Time information sometimes blank on the report?
The Last Active Time data variable, located under "Current Web Session Information" when configuring the ReportBuilder's settings, captures data only for users who are currently logged into AWARDS. When you see a blank value, it is an indication that the user in question is not currently logged into AWARDS.
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Why is the Last Login Date information sometimes blank on the report?
The Last Login Date will be blank on the User Login ReportBuilder until a user logs into AWARDS. When you see a blank date, it is an indication that a username and password have been created, but that (as of the time of the report) the user in question has not yet logged into AWARDS.
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https://demodb.footholdtechnology.com/help/?12024
