The following frequently asked questions provide details on the most commonly asked about pieces of the ResourceTracker feature. Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.
All users with access to the Operations module can enter requests in the ResourceTracker, as well as update and delete those requests which they themselves entered; however, in order to respond to tickets created by other users, the "ResourceTracker Update" permission is required.
NOTE: For SINGLE AGENCY databases, all users have access to any ResourceTracker turned on in AWARDS. For MULTI-AGENCY databases, the ResourceTracker can be turned on at the agency/division layer. Only staff members within the agency/division that a ResourceTracker is turned on for can access it. CoC staff members only have access to those ResourceTrackers set to display for CoC users, and do not have access to each separate agency/division's ResourceTracker.
AWARDS assigns each new request a work request number automatically, in ascending numeric order. If more than one version of the ResourceTracker is turned on at your agency, the numbered list is shared among the different versions so that there are no duplicate request numbers. For example, if ten requests are created in one version of the ResourceTracker, and then a new request is entered in a different version, the new request would be labeled as the eleventh request.