Password & Security Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the Password & Security feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

How can I see which employees have not entered security details?

How do I change my password?

How do I change the password for a consumer with a login?

How do I find out what my password is if I've forgotten it?

What are the requirements when creating a password?

How can I see which employees have not entered security details?

A built-in report format titled "Foothold Missing Security Details Report" is available to users with access to the Human Resources module's Employees ReportBuilder feature.  This format, found in the saved report format drop-down list, can be used to see a full list of employees along with variables for security detail-related data such as email address(es) and a yes/no variable on whether a security question and answer have been specified.

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How do I change my password?

To change your password follow the process outlined under Updating Your Security Information.  Your new password will be entered during step 2 of that process.

  TIP: For users with the proper authority, passwords can also be changed using the System Setup > Login Maintenance > Password Reset feature.

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How do I change the password for a consumer with a login?

Consumers who know their current password can complete password changes on their own using the Password & Security feature as outlined under Updating Your Security Information.  If they don't remember their current password but previously configured their security details information they can instead use the forgot password link on the login page for assistance in resetting their password.

If it is ever necessary to reset an active consumer's password for them (for example, if his/her security details were never entered), you must use the Create New Login feature.  There, enter the consumer's login ID and user group information exactly as it was entered when the login was created, and enter a new password.  When you continue the old password is replaced with the one you've just entered.

To change the password for a discharged consumer with a login, use the Password Reset feature, being sure to check off the Show Discharged Consumer Logins checkbox, and then choosing the year in which the consumer was discharged from the Discharge Window drop-down.  You will then be able to select the former consumer from the database user selection list and change the password as needed.

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How do I find out what my password is if I've forgotten it?

There is no way to retrieve a forgotten password; however, if you've configured your Password & Security information, request a password reset by clicking the forgot password link on the AWARDS login page, and then fill in the requested security information.  If you have not configured your security information or cannot correctly remember the information specified there, you will need to contact your supervisor  or AWARDS administrator for assistance.

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What are the requirements when creating a password?

Passwords are case sensitive.  They must be between 12 and 64 characters long and must include both numbers and letters.

  TIP: Additional password requirements may also be in place if your agency has chosen to use our advanced Password Policy Rules.

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  https://demodb.footholdtechnology.com/help/?10809