Residence Units Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the Residence Units feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

Can a future date be entered for "Last Available Date?"

Can we set up more residence units than are indicated by the program's capacity under Add/Edit Entire Program?

Does the Residence Units field on the System Setup > Agency Program Info > Add/Edit Entire Program feature get updated automatically?

How do I correct a mistake in the address of an occupied residence unit?

How do I delete a residence unit that has never been occupied?

How do I remove a residence unit that is no longer in use?

How do I update agency housing records to show an occupied unit has been relocated?

How should we assign Unit IDs when the unit is shared by roommates who are not part of the same family?  Should we count them as household members?

If multiple singles are occupying a single house/apartment/unit, do all of the beds in that unit still need to share a Unit ID?

Is there a limit to the number of residence units that can be entered for a residential program?

One large family is currently taking up more than one apartment/unit.  Should the beds in those apartments/units share a Unit ID?

What are the rules for entering residence units?

What do I do if the residence unit I want to change or close out is read-only in data entry mode?

What does the error "backdated first available date requires 'startup' permit" error mean when entering a residence unit?

What is the difference between Unit ID numbers and Household ID numbers, and how are each assigned?

Can a future date be entered for "Last Available Date?"

No, accepted values are today or a date in the past.

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Can we set up more residence units than are indicated by the program's capacity under Add/Edit Entire Program?

The capacity you enter for a program using the System Setup module, Agency Program Information, Add/Edit Entire Program feature does not impact your ability to enter residence units using the System Setup module Residence Units feature.  The Residence Units feature will simply note the capacity on the data entry page if it does not match the number of residence units that have been created.  It will not, however, prevent you from adding/removing residence units.  Keep in mind that the capacity is important for reporting purposes, for example when determining vacancy percentages, so it is best to have it match the number of units you have.

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Does the Residence Units field on the System Setup > Agency Program Info > Add/Edit Entire Program feature get updated automatically?

No, this information must be manually updated.  To ensure correct occupancy numbers for programs that place families in apartments with varying numbers of beds in each, the Projected # of Units field should contain the number of unique unit IDs entered in the System Setup > Residence Units feature.

  TIP: This does not take into account any overflow units that may be in use by a program; those should not be included in a program's occupancy under System Setup.

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How do I correct a mistake in the address of an occupied residence unit?

In the event that an address correction is required for a residence unit that is currently occupied, or has been occupied in the past, that change must be made by the Help Desk.  Be sure to provide them with the details of the existing residence unit and what specific changes must be made.

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How do I delete a residence unit that has never been occupied?

To delete a residence unit that has never been occupied, follow the procedures under Maintaining Residence Units Information, and enter a last available date that is the same as the first available date and update.

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How do I remove a residence unit that is no longer in use?

Residence units can only be removed if they are unoccupied.  To remove an unoccupied residence unit (that has been occupied in the past), follow the procedures under Maintaining Residence Units Information, and enter a last available date for it. 

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How do I update agency housing records to show an occupied unit has been relocated?

When an occupied unit is relocated, housing records will need to be updated to reflect the change.  In order to maintain a historical record of the actual addresses the client occupied, you will need to create the new unit, swap the occupant of the old unit to the new unit, and then enter a last available date for the unit that is no longer occupied.

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How should we assign Unit IDs when the unit is shared by roommates who are not part of the same family?  Should we count them as household members?

Each program must decide how they would like to reflect households; but typically, households are considered related family members.  If you have non-related roommates each using one bed in the same residence unit, you can opt to have those two beds share the same Unit ID, without having to link the clients together in a household.  If your program is set up to calculate occupancy based on bed counts (not apartment/unit counts) or is a HUD program, the two beds in this case should have unique Unit IDs.

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If multiple singles are occupying a single house/apartment/unit, do all of the beds in that unit still need to share a Unit ID?

No, if your program is set up to calculate occupancy based on bed counts, each bed should have its own unique Unit ID.  This applies to a program that houses singles, even if they happen to have a roommate or housemate.

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Is there a limit to the number of residence units that can be entered for a residential program?

No.  There is no limit to the number of residence units you can create for a program, though you can only entered 50 at a time.

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One large family is currently taking up more than one apartment/unit.  Should the beds in those apartments/units share a Unit ID?

There is no restriction in AWARDS that requires household members to be placed in beds of the same Unit ID, and in this case Foothold recommends leaving the units configured as they exist (with unique Unit IDs) and not as they are occupied.  If you have questions about a specific housing scenario and house Unit IDs should be assigned, please contact your SPM or the Help Desk.

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What are the rules for entering residence units?

There are several rules to keep in mind when entering residence units:

  Addresses should not contain commas or semi-colons.  Use dashes instead.

  If the first available date for a residence unit is more than 30 days ago, you must have the "Start Period Backdating" permission.

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What do I do if the residence unit I want to change or close out is read-only in data entry mode?

In programs with more than 50 residence units, data entry is done in groups of 50 units.  If the residence unit you need to update is displayed on the page but is read-only, click the Update and Show Next 50 button to display the next group of units in data entry mode.

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What does the error "backdated first available date requires 'startup' permit" error mean when entering a residence unit?

This error is an indication that the first available date for the residence unit you are entering is more than 30 days in the past.  In order to enter such residence units, you must have the "Startup Period Backdating" permission.

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What is the difference between Unit ID numbers and Household ID numbers, and how are each assigned?

Household IDs are assigned sequentially for the entire database at the time the household is created, either by admitting a new client and creating a new household for him, or during the conversion process.  Household IDs are the ID numbers used to identify the household group on reports.

Unit IDs are also assigned sequentially for the entire database at the time a new bed is created in System Setup > Residence Units.  Each group of beds representing one apartment should share a Unit ID.  Unit IDs are not tied to client records, and AWARDS does not cross-check to ensure household members are placed in a matching set of beds.

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  https://demodb.footholdtechnology.com/help/?10752