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How do I change the password for a consumer with a login?
How do I find out what my password is if I've forgotten it?
What are the requirements when creating a password?
Where do I change my password if I don't have access to the System Setup module?
Who can I change passwords for?
The primary point of access for changing your own password is the Password & Security feature located in the user name drop-down in the AWARDS navigation bar. All users - be they employees or consumers - have access to this feature and can use it to change their password, as well as other security-related information.
Some users may also have a secondary point of access - the Password Reset feature located under Administration > System Setup > Login Maintenance. Access to that feature is limited and only gives users with access to it the ability to change passwords and not any other security information. In some cases users with access to the Password Reset feature will also be able to change the passwords of others as well.
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How do I change the password for a consumer with a login?
You cannot use the Password Reset feature to reset the password for an active consumer with a login. Instead, you must use the Create New Login feature. There, enter the consumer's login ID and user group information exactly as it was entered when the login was created, and enter a new password. When you continue the old password is replaced with the one you've just entered.
TIP: Keep in mind that consumers who know their current password can also complete password changes on their own using the Password & Security feature. If they don't remember their current password but previously configured their security details information they can instead use the forgot password link on the login page for assistance in resetting their password.
To change the password for a discharged consumer with a login, use the Password Reset feature, being sure to check off the Show Discharged Consumer Logins checkbox, and then choosing the year in which the consumer was discharged from the Discharge Window drop-down. You will then be able to select the former consumer from the database user selection list and change the password as needed.
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How do I find out what my password is if I've forgotten it?
There is no way to retrieve a forgotten password; however, if you've configured your Password & Security request a password reset by clicking the forgot password link on the AWARDS login page, and then fill in the requested security information. If you have not configured your security details or cannot correctly remember the information specified there, you will need to contact your supervisor or AWARDS administrator for assistance.
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What are the requirements when creating a password?
Passwords are case sensitive. They must be between 12 and 64 characters long and must include a number.
NOTE: Additional password requirements may also be in place if your agency has chosen to use our advanced Password Policy Rules.
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Where do I change my password if I don't have access to the System Setup module?
The primary point of access for changing your own password is the Password & Security feature located in the user name drop-down in the AWARDS navigation bar. All users - be they employees or consumers - have access to this feature and can use it to change their password, as well as other security-related information.
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Who can I change passwords for?
Regular AWARDS users / direct care staff can change passwords only for themselves. The ability to change passwords for other users is governed by the following rules:
If you are in the "Executive Officer" user group, you can change the password of anyone at your agency.
If you are in the "System Administrator" user group, you can change the password of anyone in the database.
If you have supervisees, you can change the passwords of those supervisees as well as the passwords of their supervisees.
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While having an HR record is a prerequisite for having a login, it does not necessarily mean that a login was ever created for the user. If the user's name is missing from the selection list in the Password Reset feature, search for him or her using the Messages module Address Book feature. If he or she is not found, it is an indication that no login was ever created. That step must be completed before password changes can be made. For more information on creating a user login, see Creating a New User Login.
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