To reset a password, complete the following steps from the AWARDS Home screen:
TIP: If you do not have access to System Setup, you must instead use the Password & Security feature to change your password.
TIP: For some users the Password Reset feature is located directly on the System Setup fly-out menu and Login Maintenance does not need to be clicked first. If this is the case for you, please skip to step 3.
NOTE: All users can change their own password, supervisors can change the passwords of their supervisees as well as of the users their supervisees supervise, and members of the "Executive Officer" and "System Administrator" user groups can change the password for anyone.
TIP: If the password to be reset is for a discharged consumer, click the Show Discharged Consumer Logins checkbox before completing this step, and then click the corresponding Discharge Window drop-down arrow and choose the year in which the consumer was discharged. The Database User selection list is updated to reflect your selection.
TIP: Passwords are case sensitive and may contain special characters. Additional password requirements may also be in place if your agency has chosen to use our advanced Password Policy Rules.
The process of resetting a user's AWARDS password is now complete.
https://demodb.footholdtechnology.com/help/?10779