FootholdConnect Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the FootholdConnect feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

Can announcements be viewed by users with consumer logins?

How do I edit something other than an "agency announcement" from the FootholdConnect pop-up menu?

How do I post something other than an "agency announcement?"

Why don't I see FootholdConnect on the left-hand menu anymore?  I used to.

Why don't I see "Add/Edit Announcement" on the FootholdConnect pop-up menu?

Why don't I see the same "agency announcements" as my co-workers?

Why is the "Announcement Upload/Edit" permission grayed out under Permissions Maintenance for some users?

Why isn't the number of announcement categories I see consistent?

Can announcements be viewed by users with consumer logins?

Yes, all users with logins, regardless of whether they are employees or consumers, have access to the FootholdConnect module and any announcements it contains.

  NOTE: Announcements can be targeted to members of specific user groups, so it is possible to exclude users in consumer user groups from specific announcements as needed.  For more information, see the step under Posting an Announcement regarding setting the "Target User Group."

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How do I edit something other than an "agency announcement" from the FootholdConnect pop-up menu?

While you may see up to five announcement categories listed on the FootholdConnect pop-up menu at any given time, you will only ever be able to edit announcements in the "Agency Announcements" category.  The other four categories are reserved for use by Foothold Technology.

Announcements may also be set to display as Home screen links or pop-ups.  Of those announcements you can only edit those that were posted by the agency; any posted by Foothold Technology are read-only. 

For more information, see Editing an Announcement.

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How do I post something other than an "agency announcement?"

FootholdConnect announcements come in a few varieties.  The posting process varies based on the type of announcement you want to post:

  Basic Announcements - These are the announcements available for viewing when FootholdConnect is clicked from the left-hand menu bar on the AWARDS Home screen.  While you may see up to five announcement categories listed on the FootholdConnect pop-up menu at any given time, you will only ever be able to post announcements in the "Agency Announcements" category.  To post an announcement of this kind, set the type to "Agency Announcement" during the Posting an Announcement process.

  Home Screen Links - These are announcements displayed in the left-hand menu bar of the AWARDS Home screen.  To post an announcement of this kind, set the type to "Home Screen" in during the Posting an Announcement process, and select "Side Link" as the display type.

  Pop-up Messages - These announcements are displayed in a pop-up when a user logs into AWARDS.  To post an announcement of this kind, set the type to "Home Screen" in during the Posting an Announcement process, and select "Pop-up" as the display type.

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Why don't I see FootholdConnect on the left-hand menu anymore?  I used to.

Unless you have the "Announcement Upload/Edit" permission, the FootholdConnect module will only be included on the Home screen's left-hand menu bar if there are active announcements posted for you to view.

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Why don't I see "Add/Edit Announcement" on the FootholdConnect pop-up menu?

The Add/Edit Announcement option is only available for users who have the "Announcement Upload/Edit" permission.  Users who do not have that permission can view all posted announcements, but cannot post any themselves.

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Why don't I see the same "agency announcements" as my co-workers?

Each agency announcement can be targeted to members of specific user groups.  As a result, different users may see different announcements based on the user group to which they are assigned.

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Why is the "Announcement Upload/Edit" permission grayed out under Permissions Maintenance for some users?

In multi-agency databases the "Announcement Upload/Edit" permission can only be assigned by, and to, continuum staff.  As a result, when completing permissions data entry for non-continuum staff, the "Announcement Upload/Edit" permission is grayed out.

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Why isn't the number of announcement categories I see consistent?

An announcement category is only included on the FootholdConnect pop-up menu if there is an active announcement of that type.  For example, if there are currently no optional enhancements being offered by Foothold Technology, the "Optional Enhancements" category is not shown.

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  https://demodb.footholdtechnology.com/help/?10119