Certified Entitlements Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the Certified Entitlements feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

  NOTE: Entitlements information can also be updated from within a client's face sheet.  For frequently asked questions regarding the face sheet, click here.

Can entitlement records be added for a client at intake/admission?

Can I delete an entitlement record?

Can I enter a Medicaid Entitlement record without knowing a Medicaid number?

Can notes be entered as part of individual entitlement records?

How can I generate a report of all entitlement records for a client?

How do I keep a history of old Medicaid numbers in the event that client numbers change?

Why did I receive a "standard type not set to other" error when entering a new entitlement record?

Why don't all records have the option to record "Benefits Assigned" information?

Why is there a "monthly income" miscellaneous entitlement record that I can't update?

Why wasn't everyone in the program included when I ran a basic certified entitlements report for "All Clients?"

Can entitlement records be added for a client at intake/admission?

Yes, the AWARDS Entitlements Assignment at Intake/Admission feature is an optional database enhancement that enables users to record multiple entitlements records simultaneously during the intake/admission process. Entitlement information recorded using this feature is accessible from the Entitlements module Certified Entitlements feature.

Because the Entitlements Assignment at Intake/Admission feature is optional, it is not automatically available in all databases. When requested, it is turned on behind-the-scenes in AWARDS by Foothold Technology for individual program types. Contact the Help Desk to provide access to specific program types in your AWARDS database.

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Can I delete an entitlement record?

Yes, entitlements records can be deleted by users with access to the Certified Entitlements feature, and who have the "Entitlements Deletion" permission assigned.  To delete a record, click on it, and then click the DELETE button at the bottom of the page as described in Working with Certified Entitlements.

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Can I enter a Medicaid Entitlement record without knowing a Medicaid number?

A value must be entered in the ID Number field; however, if the Medicaid number is not known, you can enter "PENDING," "INELIGIBLE," or "SPEND DOWN" instead.

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Can notes be entered as part of individual entitlement records?

Yes, there is an option - available upon request - that will enable users to enter a note for each individual entitlement record.  There is also an option to enter a general entitlements note at the bottom of the Certified Entitlements page.  If you are interested in adjusting the note options for your agency's entitlements records, please contact the Help Desk for assistance.

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How can I generate a report of all entitlement records for a client?

When running the basic entitlements report, select the "Complete Entitlement History" option in the Status drop-down on the Certified Entitlements Report Selections page.  The report displayed contains the complete history of entitlements for the client.

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How do I keep a history of old Medicaid numbers in the event that client numbers change?

When updating an entitlement record, if you wish to maintain a historical record of the entitlement information, enter an Expires date on the old record and create a new entitlement record for that insurance/entitlement with a new Effective date.  This allows the old record to go into the historical view, where it can still be seen, edited, and used for billing purposes, but the new record remains in the current view.

If you do not wish to maintain a historical record of the entitlement information and are just correcting a data entry error, simply overwrite the wrong information with the correct data and save the records.

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Why did I receive a "standard type not set to other" error when entering a new entitlement record?

This error is generated if the user enters a value in the "Other" field without selecting "Other Type" from the Standard drop-down selection list.  Once the inconsistency is fixed, you will be able to save the entitlements record.

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Why don't all records have the option to record "Benefits Assigned" information?

The "Benefits Assigned" option is only applicable to non Medicare and Medicaid insurance entitlements. Because the system only wants you to enter benefits assignment information for records that are not of those two types, the option itself will only show up, if applicable, after you save the record and then re-open it in data entry mode.

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Why is there a "monthly income" miscellaneous entitlement record that I can't update?

When processing an admission, a "Monthly Income" miscellaneous entitlement record is automatically created to collect a "snapshot" of the client's income for HUD reporting purposes.  This entitlement type cannot be deleted or updated using the Entitlements module.  It can only be adjusted by making a change to the monthly income information on the client's intake record.

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Why wasn't everyone in the program included when I ran a basic certified entitlements report for "All Clients?"

The basic certified entitlements report only lists those clients with entitlement records.  Clients who do not have any entitlement records will not be included.

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