The following frequently asked questions provide details on the most commonly asked about pieces of the Emergency Access feature. Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.
Yes, when a user clicks the Break the Glass icon, a record is created in the audit trail and all related activity is captured. That activity can be viewed using the Audit Trial ReportBuilder. When a user logs out and ends the break the glass session, that action is also recorded in the audit trail.
Yes, while in the break the glass session, you will have full access to ALL programs for the client even if you do not have program chart access to all programs in the client’s history. (This temporary access includes any "protected" programs set to not share data under System Setup > Agency Program Information > Add/Edit Entire Program.) Your program chart access permissions will revert to normal after you log out.
While in a break the glass session you are prohibited from navigating freely in AWARDS. You must first log out of AWARDS to end the session, and then log back into AWARDS. Once you've done so, your access and permissions will be reinstated as assigned.
Keep in mind that this permission expires 24 hours after it is assigned; as a result, even if you had it in the past, you may no longer have it now. If necessary, you will need to be re-assigned the Emergency Access permission.