Did you know...

...that the key to a great Help Desk ticket is a path?  Although the Description text box on the Help Desk form enables you to enter whatever details you'd like, the best way to ensure that the Help Desk is able to address your question or problem quickly is to use that spot on the form to provide a "path."  A path is a roadmap to where you are in AWARDS, listing any buttons or links you clicked, and all of the fields and options you filled in along the way, starting from the Home screen.  For example, if you have a question about a specific progress note you wrote about a former client, your path might look something like this:

Charts > Sample Program > Services - Individual > Progress Notes > Roster Archives, Sally Jones > CONTINUE > 113017 General Chart Note > CONTINUE > detailed description of the question...

Similarly, if you had a problem with the results of a ReportBuilder report, you'd want to expand your path to include information on what data variables you included, which report settings you used, and so on.  

The more detail you can provide about the exact point at which a problem came up or how you accessed the exact record about which you have a question, the quicker the Help Desk can get you back to work!

  https://demodb.footholdtechnology.com/help/?12157