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We're sorry to hear that you're having trouble logging in. Let's get you some help!
Have You Forgotten Your AWARDS Username or Password?
If you've forgotten your AWARDS username or password, use the "forgot" links on the login page to get back on track. (If you've forgotten both, use the forgot username link first, and then once you've received your username, go ahead and use the forgot password link.)
Click here for instructions on using the forgot links.
If using these links doesn't work for you - either because you haven't yet entered your security details in AWARDS, or because there was a problem with your identity confirmation - please reach out to your supervisor and/or your agency's local Help Desk team.
IMPORTANT! Please do NOT contact Foothold Technology when username or password-related assistance is required. For security purposes it is the policy of the Foothold Help Desk never to process username and password requests; if we receive such requests we will direct you to the individuals noted above.
Are You a New User Who Needs AWARDS Access?
If you are a new user who would like to access your agency's AWARDS database, please be advised that details of your access are determined by your agency, NOT by Foothold Technology. Please reach out directly to your supervisor and/or your agency's local Help Desk team for assistance.
Is Your AWARDS Database Down?
If your organization is unable to access AWARDS, please contact us via email:
During standard business hours (9 AM to 5 PM Eastern) - [email protected]
Outside of standard business hours - [email protected]
When contacting us, be sure to include your AWARDS URL (ex: https://myagency.footholdtechnology.com) so that we can easily identify where you are reporting from.
Please rest assured that our team will investigate and update you as soon as we possibly can.
IMPORTANT! For ANY issue other than your organization's inability to access AWARDS, please contact the Help Desk from within AWARDS.
https://demodb.footholdtechnology.com/help/?11778
