MedSupport Frequently Asked Questions







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The following frequently asked questions provide details on the most commonly asked about pieces of the MedSupport feature.  Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.

Can I work with a pending client in MedSupport? 

What do I need to do if a client already has active medications in AWARDS and will use MedSupport's pharmacy interface?

What information syncs between AWARDS and MedSupport? 

What role are users initially given in MedSupport? 

Why can't I edit records from MedSupport in AWARDS? 

Why is my program not displaying as a MedSupport Location when I set it as one in AWARDS? 

Can I work with a pending client in MedSupport?

No. An admission date is required for a client to appear in MedSupport, so pending clients are not included.

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What do I need to do if a client already has active medications in AWARDS and will use MedSupport's pharmacy interface? 

If a client has an active list of medications in AWARDS, you will have to record an end date for those medications as you accept the new medications from MedSupport.  The sync does not automatically record an end date on medications that were manually entered in AWARDS.

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What information syncs between AWARDS and MedSupport?

For detailed information on syncing between AWARDS and MedSupport, please see the table found on the last page of the MedSupport in AWARDS - Quick Start Guide

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What role are users initially given in MedSupport?

All users will initially inherit the role as "Caregiver" (or DSP) in MedSupport, and permissions/access assigned to that role. A user's role can be updated at the individual level within MedSupport, but a user can only be assigned one role at a time.

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Why can't I edit records from MedSupport in AWARDS?

At this time, any medication, vital sign or task record created in MedSupport appears as read-only in AWARDS. These records cannot be edited or deleted in AWARDS. 

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Why is my program not displaying as a MedSupport Location when I set it as one in AWARDS?

All programs must have a valid address (Street, City, State, Zip). Note that the City, State and Zip combination are verified externally and must be complete and correct.

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