All users with access to the Operations module and chart access permission can enter work order requests for the programs to which they have access.  They can also update and delete those requests which they themselves entered; however, some portions of work order records are reserved for use by the Operations and System Administrator user groups.  Specifically, "Requested By," "Done By," "Done Date," "Target Date," "Materials Code," and "Labor Rate" information within a work order can only be entered by a member of those groups.

  NOTE: There is a behind-the-scenes option that, when set, lifts the Operations/System Administrator user group restrictions and enables specified users or user groups to enter data in all work order fields/options, as well as to edit/delete work orders entered by other users.  If that is something you are interested in having turned on in your AWARDS database, please contact the Help Desk.

No, there is currently no way to backdate within the Operations module.  The system was designed to record work orders as they are entered rather than ones that may have been submitted previously via another system.

Anyone who has access to the Operations module can create work orders for non-program work sites; for example, a business office.  In order to enter work orders for program work sites however, chart access permission is required.

No, anyone who has access to the Operations module Property Maintenance feature can enter work orders.  Note though that unless you are a member of the "Operations" or "System Administrator" user group you can only work with those work orders you entered.  Additionally, the fields/options you can configure in work orders is limited unless you are "Operations"/"System Administrator" staff; specifically, "Requested By," "Done By," "Done Date," "Target Date," "Materials Code," and "Labor Rate" data cannot be updated by other users.

  NOTE: There is a behind-the-scenes option that, when set, lifts the Operations/System Administrator user group restrictions and enables specified users or user groups to enter data in all work order fields/options, as well as to edit/delete work orders entered by other users.  If that is something you are interested in having turned on in your AWARDS database, please contact the Help Desk.

Members of the Operations user group do NOT receive work order notification messages by default.  They will only receive those messages if they have the "Superintendent's Log" permission, and/or if they were the person who made the work order request.

Work order ID numbers are assigned consecutively across all programs.  For example, if a work order in program A has an ID number of 10001, the next work order entered will have an ID number of 10002, regardless of whether it is also entered in program A or another program.

There is no option to assign work orders to particular staff members.  There is, however, the option to specify who completed the work order using the "Done By" option.

Changes to the work sites list must be made by Foothold Technology.  Please contact the Help Desk for assistance.

The duration column calculates the length of time, in years, between the last painted date and today's date.

Users with that permission receive all work order notifications, regardless of the program for which they are generated.  Chart access permissions of the user are not taken into consideration.

The requestor selection list includes everyone who has previously entered work order requests within the date range and for the location specified on the Preliminary Selection Settings page.  It is also limited to those users whose initials are the same as those specified in the "Requestor Initial" fields on the previous page (if any).

The resident selection list was not meant to be used for data entry purposes, only reporting, and as such it is not a comprehensive list.  It includes everyone for which there is a work order in the date range specified on the previous page, and whose initials are the same as those specified in the "Resident Info" fields on that previous page (if any).

Work order notification messages (whether for new work orders or for updates to existing work orders) are sent to all users with the "Superintendent's Log" permission, as well as to the person who made the work order request.  If the work order is for an apartment in a residential program, the primary service coordinators in the program and the program director/deputies will also receive the notification.

Some pieces of work order requests can only be updated by members of the "Operations" user group; specifically, "Requested By," "Done By," "Done Date," "Target Date," "Materials Code," and "Labor Rate."

  NOTE: There is a behind-the-scenes option that, when set, lifts the Operations/System Administrator user group restrictions and enables specified users or user groups to enter data in all work order fields/options, as well as to edit/delete work orders entered by other users.  If that is something you are interested in having turned on in your AWARDS database, please contact the Help Desk.

In order to use the apartment painting component of the property maintenance functionality, you must have the "Superintendent's Log" permission, or be in one of the following user groups:  Executive Officer, System Administrator, Continuum Agency Executive Officer, or Operations Staff.