The following frequently asked questions provide details on the most commonly asked about pieces of BillingBuilder setup. Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.
If billing unit type requirements will be changing on a future date, create a new billing type and configure that new type with the upcoming requirements. The procedures within the new billing type should have Effective Dates that correspond to the date the new billing type will be in effect. On the procedures in the billing type that will be phased out, enter Expiration Dates that correspond to the date the billing type will no longer be in effect. Leave the program billing groups as-is until the date of the switch. On the day the new billing rules become effective, place the appropriate programs in a new program billing group that is set to use the new billing type. After this tie, if you need to generate invoices for a date in the past using the previous rules, put the program back into the old group.
If a billing rate has changed and a new one needs to be entered, follow the steps outlined in Configure Billing Rates. Choose the procedure that requires the rate update and enter a new effective date, then enter the new rate and save the page. The old billing rate is then archived. AWARDS will assign the new rate to any services with a service date on or after the effective date of the new rate, and will use the old rate for service dates before the effective date of the new rate.
A procedure can only be deleted when there are no invoices created for that procedure.
If a service is not being billed for by the BillingBuilder for a particular program then you must investigate the program-specific setup options in the Billing Menu. Pay specific attention to the configuration of Program Billing Info and Billing Rates.
If only one service is being billed for by the BillingBuilder per day, investigate the Billing Type configuration. If the Billing Unit Type for a particular Billing Type is Per Diem, then it will prevent Fee For Service billing types from being billed for that program for that day (so long as they are less in value).