|   |
| |
Why does a client have more than one last contact date on the lapse audit report?
This report does not exclude contacts based on their duration. Every contact meeting the report settings specified on the Contact Lapse Audit Report Settings page is included, regardless of duration. Likewise with face-to-face notes which are always included in the report if they meet the report settings. Contacts that are not face-to-face may or may not be included based on how the "Display Option" settings for the report are configured.
Return to the top of the page.
Why does a client have more than one last contact date on the lapse audit report?
The Contact Lapse Audit Report is designed to display additional lines for contacts if the contact writer is different than the assigned service coordinator for the client.
Return to the top of the page.
https://demodb.footholdtechnology.com/help/?11159
