To delete all AWARDS records for a selected consumer and entirely remove him or her from the system, complete the following steps:

1. From the AWARDS Opening Menu page, click Intake / Admission.  The Intake Records Search page is displayed.

2. Click the Program drop-down arrow and select the program associated with the consumer to be deleted.

IMPORTANT!  Before using Delete Consumer it is recommended that you search for the consumer whose records are to be removed using Consumer Lookup.  If the consumer in question has records in any programs outside of the one you would like to remove him/her from, Delete Consumer must NOT be used.  Doing so will remove the records for all programs the consumer has been in, not just the one you select here.

3. Click Delete Consumer.  The Procedure to Delete Test Consumer Records page is displayed.

4. Click the Test Consumer drop-down arrow and select the consumer to be deleted.
5. Click CONTINUE.  The Confirm Test Consumer Removal page is displayed.

WARNING! Once a consumer has been deleted, his or her records cannot be restored within AWARDS.  Additionally, his or her records will be deleted for ALL programs he or she may be in - not just those for the programs selected in step 2.  For these reasons, it is very important that this feature be used with caution and that the user verify that the correct consumer was selected at this time.

6. Click the Confirm? drop-down arrow and select "Yes."
7. If the consumer whose program histories are being deleted is a member of a household within the agency, and you would like to retain the consumer as a household member, check the Retain Record as Household Member check box.
8. Click DELETE.  All records for the selected consumer are deleted, and an information page is displayed listing each record type.

The process of deleting a consumer is now complete.