The following frequently asked questions provide details on the most commonly asked about pieces of the Agency File Cabinet feature. Click a question from the list here to navigate directly to the corresponding answer, or scroll through the full list of questions and answers below.
AWARDS does not prevent users who open an attached file from making changes to it on their computer; however, the changes made will not be reflected on AWARDS unless the updated file is attached in place of the original file. If you are concerned with the possibility that files will be altered, you can protect the file before attaching it to the AWARDS system. The steps for doing so will vary based on the software used to create the file.
While we are examining the possibility of adding a feature that will allow multiple files to be edited and categorized at once, the functionality is currently limited to categorizing one file at a time.
Files can only be added individually; however, they can be deleted in groups using the multi-select checkboxes on the file cabinet index.
No. Agency File Cabinet files are viewable by all users of your AWARDS database.
Yes. If you would like to increase the storage limit for the Agency File Cabinet so that it is greater than the 32MB default, please review the File Cabinet - Additional Storage Space Information & Pricing Guide and contact your Foothold Customer Experience team representative. There is a fee associated with this increase.
In multi-agency databases continuum staff can assign the "Add/Edit Agency File Cabinet Documents" permission to anyone, but only they have the actual authority to use that permission. If you are non-continuum staff and have the ability to add or update files, it means that a continuum staff member has given you the "Add/Edit Agency File Cabinet Documents" permission. While you will be able to view any attached documents as all users can, you will receive an "only continuum staff can add/edit documents" error if you try to attach or edit one. Please contact a continuum staff member and request that the permission be removed.
When a category in the custom categories list is disabled it is removed from availability when categorizing files in the future; however, it is retained as part of historical data. Any existing files assigned to that category at the time it was disabled will continue to display that original category assignment in the ReportBuilder unless/until that category selection is changed.
Clicking a link in AWARDS to download a report/export file, message attachment or File Cabinet file is designed to generate a "PHI Download Alert" pop-up notification to inform you that the content of the download may contain confidential or protected information and should be handled accordingly. If you have a pop-up blocker turned on in your browser's settings and have not exempted *.footholdtechnology.com so that it is always allowed to open pop-ups, it will seem as if nothing is happening when the AWARDS link is clicked. Please see the instructions for your browser to adjust the settings related to the pop-up blocker.